Draft. This document has not been reviewed by a lawyer. It describes how the service actually behaves, which is the useful starting point for counsel, but it is not legal advice and should not be published as final until reviewed.

1. Who these terms are with

PDF Generator Pro ("the Service") is provided by[LEGAL ENTITY NAME] ("we", "us"), registered in[JURISDICTION] at[REGISTERED ADDRESS]. By installing or using the Service you ("you", "Customer") agree to these terms.

2. The Service

The Service generates PDF documents from templates you create and data you supply, inside your CRM. It is installed from the app marketplace and is accessed through the CRM; we do not provide a separate standalone account.

The Service is an independent application. It is not affiliated with, endorsed by, or operated by the CRM platform it integrates with.

3. Your account

Access is granted through your CRM installation. You are responsible for who in your organisation has access to that installation, and for the security of any API keys issued to your workspaces. Keys can be rotated at any time; we cannot recover a lost secret because we store only a hash of it.

4. Fees and billing

The Service is charged on usage, with two components:

$8 per connected account, per month; and
$0.003 per document generated.

A document counts as generated once it has been produced successfully. Renders that fail are recorded but not charged.

Billing is administered through the app marketplace and appears on the invoice you already receive from your CRM provider. Payment terms, currency, taxes and refunds are governed by your agreement with[CRM PROVIDER LEGAL NAME] in addition to these terms.

We may change our fees on [NOTICE PERIOD] notice. Changes do not apply retroactively to documents already generated.

5. Acceptable use

You agree not to use the Service to:

produce documents that are unlawful, fraudulent, or that impersonate a person or organisation without authority;
forge, alter or replicate official records, identity documents, financial instruments or the branding of a party you do not represent;
infringe intellectual property or privacy rights;
circumvent metering, rate limits or authentication, or attempt to access another customer's workspace, templates or documents;
submit content that is malicious, or use the Service in a way that degrades it for other customers.

Batch runs are limited to 500 documents per request. We may apply reasonable technical limits to protect the Service.

6. Your content

Templates, merge data and generated documents are yours. We claim no ownership of them, and we do not use your content to train models or for any purpose other than operating the Service for you.

You grant us only the licence necessary to host, process and transmit that content in order to provide the Service.

You are responsible for having the right to use the personal data you send through the Service, and for the lawfulness of the documents you produce with it. See the Privacy Policy.

7. Storage of generated documents

Where you configure your own Amazon S3 bucket, generated documents are written to infrastructure you control, and retention and deletion are governed by the lifecycle rules you set on it. We do not delete files from your bucket.

Where you use the Service's default storage, documents are retained for[RETENTION PERIOD] and download links expire according to the validity you set per request.

8. Availability

We aim to keep the Service available but do not offer a contractual uptime commitment unless separately agreed in writing. We may take the Service down for maintenance, and will give notice where practical.

The Service depends on the CRM platform and on your storage provider. Interruptions originating with them are outside our control.

9. Suspension and termination

You may stop using the Service at any time by uninstalling it from your CRM. Usage accrued before uninstallation remains payable.

We may suspend or terminate access where these terms are breached, where required by law, or where continued use presents a security risk to the Service or other customers. Where practical we will give notice and an opportunity to remedy.

10. Warranties

The Service is provided "as is". To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

You are responsible for reviewing the documents the Service produces. It renders the templates and data you supply; it does not verify that the result is accurate, complete or appropriate for its purpose.

11. Liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill.

Our total aggregate liability arising out of or relating to these terms is limited to the fees you paid for the Service in the[LIABILITY WINDOW, e.g. twelve months] preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

12. Changes to these terms

We may update these terms. Where a change is material we will give[NOTICE PERIOD] notice. Continued use after a change takes effect constitutes acceptance.

13. Governing law

These terms are governed by the laws of[GOVERNING LAW], and the courts of[VENUE] have exclusive jurisdiction, without prejudice to mandatory consumer protections in your place of residence.

14. Contact

Questions about these terms: [LEGAL CONTACT EMAIL].